Refund policy
Refund & Cancellation Policy – ToolTec Home & Security
Service Area Our installation services are available exclusively within Ottawa, Ontario. Bookings made from outside this service area will be cancelled and the deposit will be fully refunded.
Deposit Policy A non-refundable 10% deposit is required at the time of booking to secure your appointment. This deposit is applied toward the total cost of your service.
Cancellations & Rescheduling
- Cancellations made at least 48 hours before the scheduled appointment will receive a full refund of the deposit.
- Cancellations made within 48 hours of the scheduled appointment are non-refundable.
- To reschedule, please contact us at least 48 hours in advance at no additional charge.
No-Show Policy If a customer is not present at the scheduled appointment time, the deposit will be forfeited. A new booking and deposit will be required to reschedule.
Remaining Balance The remaining 90% of the service fee is due upon completion of the installation, before the technician leaves the premises. The 10% deposit is collected securely online via credit/debit card at the time of booking. The remaining balance is due upon completion and can be paid by credit/debit card, cash, or Interac e-Transfer
Service Disputes If you are unsatisfied with the quality of our installation, please contact us within 30 days of the appointment. We will assess the issue and, where the fault lies with our workmanship, return to resolve it at no additional charge.
Workmanship Guarantee We stand behind our work. Any issues directly related to our installation within 30 days of service will be corrected free of charge. This guarantee does not cover damage caused by misuse, tampering, or third-party modifications.
Contact Us For refund requests or cancellations, please contact us at: 📧 ToolTecHome@gmail.com 📞 613-834-5070
ToolTec Home & Security reserves the right to update this policy at any time. Changes will be reflected on this page.